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Trustpilot: Shell Energy are corrupt, incompetent pathological liars

Some extracts from current customer comments posted on Trustpilot: “Shell Energy are corrupt, incompetent pathological liars, stupid and greedy, supplying false figures for gas and electricity supply.”: “They seem to single out disabled customers especially for their unreasonable threats and demands. They really need to consider adopting a Human face, and stop their computers churning threats on repeat.”

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 48 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the companyThis article posted on 24 December 2020.

Only threats, no solutions.

I cannot believe that companies who behave like this are allowed to continue trading. To say that it is difficult to contact them is an understatement. Even messages on their own Complaints form are returned undelivered! I foolishly thought that when they changed their name, they might change their policies and attitudes, but they continue to mess up and blame their customers, just as they did when they were called First Utility! They seem to single out disabled customers especially for their unreasonable threats and demands. They really need to consider adopting a Human face, and stop their computers churning threats on repeat.

Payment plans

Shell Energy have been sending through their idiotic ‘payment plan’ texts despite being told I’m taking a formal complaint for harassment and demanding money not owed to them. Shell Energy are corrupt, incompetent pathological liars, stupid and greedy, supplying false figures for gas and electricity supply. If putting people and putting people on non-existent fixed tariffs is their idea of customer service – since when is blatant wilful customer fraud classed as customer service? Just as they supply non-existent tariffs they employ this so called debt recovery company called MIL Solutions who hang out in Truro (01872 267137) and appear to be run by some clown called Evans to collect their non-existent debts using bully-boy tactics and harassment. There is more business integrity in your local drug dealer or loan shark than in Shell Energy and MIL Solutions. Put together what a disgusting pair of slimy con-artists linked with mis-selling and falsifying accounts.

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

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