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Millions in UK struggling to pay internet and phone bills, says Ofcom

The Guardian: Millions in UK struggling to pay internet and phone bills, says Ofcom

Almost a fifth of UK households have struggled to pay their TV, internet and phone bills this year, with some resorting to cutting spend on food and clothes to make payments, according to research from Ofcom that highlights the pressure the pandemic has put on people’s finances.

Research conducted by the telecoms regulator found that 4.7m homes had experienced difficulty paying their telecoms bills in 2020. Of those, more than 1m have cut back spending on items such as food or clothes.

The coronavirus crisis has prompted a surge in usage of services such as broadband and mobile phones, as millions of people shifted to home working and lockdown restrictions shut down high streets across the country.

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