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ISP Shell Energy UK Warns of Broadband and Phone Price Rises

ISP Shell Energy UK Warns of Broadband and Phone Price Rises

Friday, December 11th, 2020 (4:17 pm)

Shell Energy has informed “all customers” who signed up before 2nd September 2020 that, from 11th January 2021, some of them will face a price hike on their home broadband and call services. The move is expected to hit 112,000 customers, although around 42,000 on copper cables will receive a free upgrade to “fibre“.

The move is somewhat awkward for a provider that has long promoted itself as offering “no end-of-contract price rises,” although this latest change appears to be more of a mid-contract increase, but that will do little to improve customer perceptions as many will not have been expecting this (credits to MSE for spotting the price change). read more

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