Absolutely terrible customer service. Trying to cancel my account due to an increase in broadband price mid-contract. I have spent 3 hours so far over the past 2 days trying to get through to talk to someone from customer service and cancel my account.
Featured below are extracts from negative customer reviews about Shell Energy posted over the past 24 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 09 December 2020.