By GRACE GAUSDEN FOR THIS IS MONEY

PUBLISHED: 07:57, 31 December 2020 | UPDATED: 07:57, 31 December 2020

Twelve million households could be hit by a loyalty penalty in 2021, overpaying by an average of £200 to their energy supplier, new research has revealed.

Those still on expensive standard variable tariffs will be paying a couple of hundred pounds more than those who have signed up to cheaper fixed-term rates, according to energy provider, Bulb.

Consumers affected by the loyalty penalty, which means loyal customers get charged more than new ones, pay an average of 23 per cent more compared to new customers joining on the cheapest rates. read more

Some extracts from current customer comments posted on Trustpilot: “The broadband service is a joke. Been with them on an 18 month contract, and every single day there has been an issue. Sometimes dropping out 50 times a day. They know they are terrible but as long as they remain unpunished, they will continue their fraudulent activities. Avoid at all costs.”

Featured below are extracts from negative customer reviews about Shell Energy posted over the past few days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 31 December 2020. read more

Some extracts from current customer comments posted on Trustpilot: “Don’t buy Shell Broadband. It takes 3 days to download a game! Always buffers on Netflix and keeps stopping films”: “Zero level of customer service and massive price hikes on broadband. Steer clear.”

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 4 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 28 December 2020. read more

Some extracts from current customer comments posted on Trustpilot: “Shell Energy are corrupt, incompetent pathological liars, stupid and greedy, supplying false figures for gas and electricity supply.”: “They seem to single out disabled customers especially for their unreasonable threats and demands. They really need to consider adopting a Human face, and stop their computers churning threats on repeat.”

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 48 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 24 December 2020. read more

Some extracts from current customer comments posted on Trustpilot: “Awful in every way, online account has never worked and it’s impossible to speak to someone about it. Can’t wait until the contract ends so I can go elsewhere…””: don’t be mislead to the so called familiar household name SHELL it is a cover for the biggest rip off company on the market..”.

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 48 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 22 December 2020. read more

Shell Energy posts £32m loss as ‘unsustainable pricing’ draws customers away

Molly Lempriere: Deputy Editor, Current±

Shell Energy has posted an almost £32 million loss for 2019, pointing to falling customer numbers as competition in the sector remains strong.

In the company’s financial results for the year ended 31 December 2019, the company’s loss before tax sits at £31,538,000, a dramatic increase from £20,994,000 the year previously.

Operating loss also grew, hitting £26,765,000 in 2019 compared to £20,302,000 in 2018 driven principally by “adverse market conditions” the company noted. No dividends were paid in 2019 compared to £5,000,000 in 2018. read more

Some extracts from current customer comments posted on Trustpilot: Dreadful! Absolutely, without doubt the worst energy company I’ve ever dealt with. Terrible customer service, they’ve cost me a final bill of over £500 as they were billing the incorrect meter. Do not touch this lot with a barge pole.

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 24 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 19 December 2020. read more

The Guardian: Millions in UK struggling to pay internet and phone bills, says Ofcom

Mark Sweney: Fri 18 Dec 2020 13.10 GMTLast

Almost a fifth of UK households have struggled to pay their TV, internet and phone bills this year, with some resorting to cutting spend on food and clothes to make payments, according to research from Ofcom that highlights the pressure the pandemic has put on people’s finances.

Research conducted by the telecoms regulator found that 4.7m homes had experienced difficulty paying their telecoms bills in 2020. Of those, more than 1m have cut back spending on items such as food or clothes. read more

Some extracts from current customer comments posted on Trustpilot: “What an absolute joke of a company!! Customer services are away with the fairies! Stay clear!!”

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 24 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 17 December 2020. read more

Some extracts from today’s customer comments posted on Trustpilot: “It is the worst experience I have with an energy company, I received a very high unexpected bill, contacted the customer services few times each time it takes them 30-45 minutes to answer…very stressful time with them, very bad service.”

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 24 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 15 December 2020. read more

Broadband bills will increase for thousands of Shell customers in a DOUBLE price rise

BROADBAND customers who have a contract with Shell Energy could face two price increases to their monthly bills in the coming months, the home internet provider has confirmed.

Shell Energy will increase prices for some broadband customers twice in the next six months, it has confirmed. The internet service provider has informed all customers who signed-up to one of its broadband plans before September 2, 2020 that a price hike to their home broadband and phone services will kick-in on January 11, 2020. read more

Some extracts from today’s customer comments posted on Trustpilot: “Shambolic service. Shell’s customer service has gone from bad to worse. I have had threatening calls to clear my balance even though I haven’t yet had my final bill…”

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 24 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 14 December 2020. read more

Some extracts from today’s customer comments posted on Trustpilot: “Appalling customer service for broadband. Recent worsening of connection means I’ve had to contact them; waited ages to connect and then they try to blame it on the equipment (which is theirs)…”: “Avoid their broadband. While price and billing is good, the actual broadband is terrible – lots of dropped connections, outages and slow speeds.”

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 24 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 13 December 2020. read more

ISP Shell Energy UK Warns of Broadband and Phone Price Rises

Shell Energy has informed “all customers” who signed up before 2nd September 2020 that, from 11th January 2021, some of them will face a price hike on their home broadband and call services. The move is expected to hit 112,000 customers, although around 42,000 on copper cables will receive a free upgrade to “fibre“.

The move is somewhat awkward for a provider that has long promoted itself as offering “no end-of-contract price rises,” although this latest change appears to be more of a mid-contract increase, but that will do little to improve customer perceptions as many will not have been expecting this (credits to MSE for spotting the price change). read more

Some extracts from today’s customer comments posted on Trustpilot: “The service has been diabolical and the response to emails slow and unhelpful. Please avoid…”: “the actual broadband is terrible – lots of dropped connections, outages and slow speeds.”; “Useless and immoral company”

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 24 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 11 December 2020. read more

Shell-EDF venture seeks to build offshore New Jersey wind farm

By Reuters Staff: DECEMBER 10, 2020

(Reuters) – Wind farm developer Atlantic Shores Offshore Wind said on Thursday it had submitted a proposal to New Jersey’s utility regulators to supply the state with up to 2,300 megawatts (MW) of wind energy.

New Jersey is one of several U.S. states seeking to acquire 100% of its energy from clean sources by 2050. To help achieve that goal, the state is looking for between 1,200 MW and 2,400 MW of offshore wind energy projects. read more

 IF YOU HAVEN’T SIGNED UP THEN DON’T! It may seem like a good deal but it really isn’t worth the stress.

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 24 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 10 December 2020. read more

Shell Energy is ‘preferred bidder’ for Post Office broadband takeover

By Steve McCaskill: 09 Dec 2020

Post Office broadband base is up for grabs

Shell’s home energy and broadband division has emerged as the preferred bidder for the Post Office’s telecoms business.

Sky and TalkTalk has also been touted as potential suitors, but according to Sky News, the oil and gas giant is now in exclusive talks over a transaction that could be worth up to £100 million.

Post Office has decided to divest its broadband unit in order to focus on its core businesses including mail, banking and travel money. It is said that the company could also sell its insurance business in the near future. read more

Absolutely terrible customer service. Trying to cancel my account due to an increase in broadband price mid-contract. I have spent 3 hours so far over the past 2 days trying to get through to talk to someone from customer service and cancel my account.

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 24 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 09 December 2020. read more

Equinor joins 10GW Shell-led offshore-wind-to-green-hydrogen project — here’s why

NortH2 will bring the kinds of economies of scale that will be needed to make green hydrogen cost-competitive with polluting grey H2, senior Equinor executives tell Leigh Collins

By Leigh Collins: 7 December 2020

Oil major Equinor has joined Europe’s largest green hydrogen project, NortH2, which aims to produce one million tonnes of the zero-carbon gas annually using at least 10GW of dedicated offshore wind power by 2040. read more