Featured below are extracts from negative customer reviews about Shell Energy posted over the past 6 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company.

This article posted on 30 November 2020.

Can never get through

Can never get through. Poor service.

Have shell told an 81 year old lies.

My 81 year old mum was in credit by hundreds of pounds and didn’t know. So she planned to swap energy companies. She rang to tell shell energy and was told that if she swapped companies before the new year she was likely to lose her government £140 winter fuel allowance. I have spoken to another energy company and this simply isn’t true. I have made a complaint to shell directly too. read more

Utterly useless in every conceivable way. Broadband was installed badly and never worked (including the phone). Impossible to get them to repair it during lockdown, despite repeated requests, and customer service was spectacularly unhelpful. Eventually, I had no alternative but to cancel. I had paid about £250 for a year’s service I never received and was offered £30 in compensation. A disgrace. Avoid at all costs! Be warned.

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 4 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. read more

Shell, Ørsted Ink Power Offtake Agreements for 60% of Dogger Bank A & B

November 24, 2020, by Adrijana Buljan

Dogger Bank Wind Farm developers, SSE Renewables and Equinor, have signed four agreements for power offtake for the entire output of the first two phases of the world’s largest offshore wind farm, Dogger Bank A and B.

Ørsted and Shell Energy Europe have inked 15-year Power Purchase Agreements (PPAs) for 40 per cent and 20 per cent of the wind farm, respectively.

The developers themselves have snagged the remaining capacity through Danske Commodities (20 per cent on behalf of Equinor) and SSE Energy Supply (20 per cent on behalf of SSE Renewables). read more

“Appalling customer service. They’ll keep you on hold forever and then ditch the call.”

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 4 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. read more

“Worst company ever, can’t get through on the phone just gets cut off after an hour wait, still waiting for a call back from a manager this Monday what a complete joke…”

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 4 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. read more

Shell Energy Discount Superfast and Ultrafast Broadband Plans

Saturday, November 14th, 2020

UK ISP and energy provider Shell Energy has just joined the early Black Friday club by discounting prices across their range of “superfast” (FTTC) and “ultrafast” (G.fast) based broadband and phone packages. The latest promotion is set to run for new customers until 7th December 2020.

As usual Shell’s Openreach based broadband packages all include a wireless router, 18-month minimum contract term, free activation, unlimited usage, copper line rental with standard call rates (PAYG) and an engineer installation. read more

“Terrible. Avoid. Terrible customer service (when you can actually get through), online doesn’t ever work, account issues constantly. Terrible”

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 4 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. read more

Shell rebrands Hudson Energy as it continues to expand its offer to businesses

Molly Lempriere: Deputy Editor, Current±: 10 Nov 2020

Hudson Energy is to rebrand as Shell Energy, a year after the utility arm of the international O&G major acquired it.

The move comes as Shell Energy looks to expand its offer to businesses across Britain it said, including its 100% renewable electricity offering.

Hudson Energy’s existing customer contracts – around 200,000 as of 2019 – will not be changed, and their supply will not be interrupted. But they will be able to access natural gas, green gas and other bespoke cleaner energy solutions, Shell Energy said. read more

“Awful company. They constantly and relentlesly harassed my elderly, vulnerable mother to force her to have a smart meter fitted (which she didn’t want or need). Bullying, abusive, tactics were used (constant phone calls/emails/untruths, rude calls) , I was starting legal action before they finally stopped. SHAME ON YOU SHELL ENERGY!!!”

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 4 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. read more

Martin Lewis’s best exclusive energy deals right now including Shell saving of £237 a year

MARTIN LEWIS is the Money Saving Expert behind the huge successful website, club and television shows.

By EMILY HODGKIN 11:04, Wed, Nov 4, 2020 | UPDATED: 11:05, Wed, Nov 4, 2020 The personal finance service give Britons plain and simple advice on saving money that is scarce elsewhere. Martin Lewis has some new exclusive energy deals. The newsletter explained how the expert uses his huge user base to score exclusive cheap deals from energy providers.

Martin and his team have negotiated three fixed deals for their users, meaning no price hikes.

What is more, two of these last for almost 15 months.

So, what are they?

Martin Lewis energy deals

Shell Energy

This deal promises a 15 month fix along with MSE’s enhanced service and 100 percent renewable electricity.

The cost for a year of typical use is £842.

You will save £237 a year with over 15,000 of these deals available. read more

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 4 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company.

This article posted on 03 November 2020.

Terrible

Terrible – please don’t switch to these guys. It has been a nightmare and they charge everyone a £15 cease charge to leave even once your contract has ended. My internet is so poor in my living room even with a repeater that I cannot FaceTime. read more