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TRUSTPILOT REVIEW: DO NOT CHOOSE SHELL BROADBAND. YOU WILL BE SORRY.

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 4 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 6 Oct 2020.

I think your services are absolutely…

I think your services are absolutely terrible!!!!

AVOID AT ALL COSTS!!! Absolute joke of a company. How do they get away with this ignorance?

After being with shellenergy for 2 years, everything seemed fine. Until I went to switch. All of a sudden I owed them £700, even though i provided readings every 3 months. Fair enough, they have obviously ignored my meter readings to get me into debt with them, so that when it comes to switching I can’t. Underhand tactics but I decided to set up a payment plan.

After 6 phone calls and 3 hours on hold I finally managed to speak to a human. Set up the plan and all seemed well. Until a few weeks later when I received an email stating that they would be taking the full amount by direct debit. I cancelled that and emailed them about this. No response, just back to square one. I cant deal with these donkeys any longer. They are now saying that the outstanding balance will be collected by a third party company with extra charges…. see you in court.

RIP OFF

ANYBODY BEING RIPPED OFF BY SHELL ENERGY? THEY ARE TRYING TO CON ME OUT OF £196.00 AND I LEFT THESE BLOODSUCKERS IN JULY 2019. GETTING RID OF THESE MAGGOTS IS LIKE TRYING TO GET FAECES OFF A BLANKET AS THEY ARE PATHOLOGICAL LIARS AS THEY ARE BLATANT CON ARTISTS FROM START TO FINISH WITH MIS-SELLING ON FAKE LOW PRICES. THE ONLY WAY THEY HAVE OF GETTING ANY CUSTOMERS TO JOIN THEM. USING A TWO BIT EXCUSE FOR A DEBT RECOVERY COMPANY CALLED MIL SOLUTIONS (01872 267137) RUN BY A PIECE OF SLIME CALLED EVANS TO DO THEIR DIRTY WORK THEY ARE TRYING TO RUIN MY CREDIT RATING. THE HOOKER AND THE PIMP QUITE A COMBINATION, COMPLAINTS ONGOING TO OFGEM, THE ENERGY OMBUDSMAN AND MY LOCAL MP. NO INTENTION OF LETTING SCUM ENERGY AND THEIR PATHETIC LACKEY CON ME INTO MAKING PAYMENTS I DO NOT OWE AND NEVER HAVE.

AVOID – Cannot ever get through to customer…

Cannot get through to customer services….am 82nd in line for online support !!
Also website does not work…cannot access my Account online.
AllI am trying to do is become a new customer …HOPELESS

Asked them to install broadband and…

Asked them to install broadband and provided number to install on. Ignored my request and took over the main line in my house without informing me. Can’t install on line advised as it’s not registered with Royal Mail! Won’t cancel and trying to charge me £180 for their mistake. Customer service agents are untrained. Horrendous company to deal with.

The 1 star is for Tarek

The 1 star is for Tarek, the advisor that listen and sorted out all my problem with this provider! It took me smth like 8 hours (over 2 days) just to reach a competent and caring person!

Stole our money

We moved out of the property, closed our account and paid our final bill. We were told not to cancel our direct debit in case they need to refund us. Month later we are being charged through this direct debit for the property we don’t live in anymore and customer service is unavailable. We tried social media, chat on their website and phone, nobody replies. We can’t get our money back and we can’t get anyone to respond to us. Avoid this company at all costs or you will get robbed just like we did!

Avoid at all costs

Avoid at all costs. Internet dipped out at least 4 times per day. Insisted there was a fault but it took them 4 months to send engineer out. Engineer fixed the fault at the exchange. Shell insisted I paid the engineer charge even though I quoted Consumer Rights Act to them. They cut off my internet even though I’m a front line worker working from home. After numerous emails and telephone calls they eventually credited the engineer cost. It took them a further 4 days to reinstate supply. Unbelievably today I received same request to pay engineer charge or they will suspend the service again. DO NOT CHOOSE SHELL BROADBAND. YOU WILL BE SORRY.

Not impressed at all

Just joined and already being sent letters intended for someone else with a different account number. Took my first monthly direct debit only 5 days after commencement of service. Nightmare to get through to customer services via phone. Even the the telephone options are not recognised when pressing the correct digits on a modern digital phone. Does not happen anywhere else. I always shop around for my next gas and electricity supplier but this is the worst new supplier I have ever experienced.

I have written to you to find out how…

I have written to you to find out how you propose to bill me because the smart meter doesn’t work. No reply a month later.

Since the switch over my smart meters…

Since the switch over my smart meters have not worked, i keep on and on trying to get u to talk to me, and all you do is ask for readings, which i cant give you, i have spent hours on the phone trying for help, i dont know how much i owe you its a terrible state to b in, i wish if i had not botherd.

It’s a joke of a company.

It’s a joke of a company.
Switched from them on 23 June and they haven’t produced a final bill yet (October!) and keep taking almost £100 every month from my bank account – absolute crooks.
Had to spend my time making a complaint, let’s see how it pans out…

hopeless .cannot acess my account…

hopeless .cannot acess my account online and they never answer their phones.

Contacting customer services is a nightmare.

Contacting customer services is a nightmare.

This morning I spent 1 hour and 20 minutes on hold waiting to speak to someone. I was not reassured when the assistant I eventually spoke told me that it’s always like this due to volume of calls, even at 8 am.

I had been promised a call back from them – but this didn’t happen.

Perhaps employing more staff might help?

Very poor. I have better things to do with my time and the web site couldn’t handle my need.

Poor Customer Contact

Having tried to ring Shell Energy, and on hold for a long period, they committed to a callback. This call dropped out and I wasn’t called again. I had to, yet again, re-contact them!

Dreadful service

Dreadful service. My broadband order wasn’t processed twice even though I was issued with an order number and booked a date for engineer to visit. The third time I tried to arrange it the offer was closed. I got no response to my complaint just an email just to say my complaint had been closed. I have an energy account with this company I shall now be moving my account elsewhere.

i am noI t impressed

i am noI t impressed. Your response to my emails is appalling. i am currently waiting for a reply to an email sent on “8/9/20. I also emailed you on the 15/9/20 to which I have not had a reply which addressed the problem. If it sarries on this way I shall be leaving you asap. I have tried to send my readingstwice. The gas is accepted but the electricity is rejected. I am sure this because I am trying to enter readingthat is lower than the figure you show as the previous reading, In my case the swtrch reading. The rother reading is incorrect, Having spoken to my previous supplier you are asking me to pay for about 60 units I have already paid my previous supplier for. Please can someone phone me, The automated chat lines cannot deal with this.

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

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