Featured below are extracts from negative customer reviews about Shell Energy posted over the past 4 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 6 Oct 2020.
I think your services are absolutely…
I think your services are absolutely terrible!!!!
AVOID AT ALL COSTS!!! Absolute joke of a company. How do they get away with this ignorance?
After being with shellenergy for 2 years, everything seemed fine. Until I went to switch. All of a sudden I owed them £700, even though i provided readings every 3 months. Fair enough, they have obviously ignored my meter readings to get me into debt with them, so that when it comes to switching I can’t. Underhand tactics but I decided to set up a payment plan.