Shell Broadband customers are most stressed of UK ISPs – research
Friday 30 October 2020 | 11:44 CET | News
New research from comparison site Broadband Genie shows that customers of Shell Broadband are the most stressed of any UK ISP.
The research is based on an analysis of tweets from start-2020 to 25 September which mention major UK broadband and TV providers. BroadandGenie used the TensiStrength tool to analyse language and estimate content stress levels. More than one third (36.7%) of tweets about Shell Broadband were classed as ‘stressed’. This was followed by Post Office (35.3%), Plusnet (32.9%) and Sky (31.1%). Fibre broadband provider Hyperoptic had the lowest level of stressed tweets at 13.4 percent; ahead of NOW Broadband (14.2%) and EE (17%).