Oct 31st, 2020
by John Donovan.
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Shell Broadband customers are most stressed of UK ISPs – research
Friday 30 October 2020 | 11:44 CET | News
New research from comparison site Broadband Genie shows that customers of Shell Broadband are the most stressed of any UK ISP.
The research is based on an analysis of tweets from start-2020 to 25 September which mention major UK broadband and TV providers. BroadandGenie used the TensiStrength tool to analyse language and estimate content stress levels. More than one third (36.7%) of tweets about Shell Broadband were classed as ‘stressed’. This was followed by Post Office (35.3%), Plusnet (32.9%) and Sky (31.1%). Fibre broadband provider Hyperoptic had the lowest level of stressed tweets at 13.4 percent; ahead of NOW Broadband (14.2%) and EE (17%).read more
Oct 29th, 2020
by John Donovan.
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Featured below are extracts from negative customer reviews about Shell Energy posted over the past 4 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company.
Oct 24th, 2020
by John Donovan.
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Featured below are extracts from negative customer reviews about Shell Energy posted over the past 4 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted 24 Oct 2020.
Oct 22nd, 2020
by John Donovan.
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Shell Is Bidding for UK Post Office’s Broadband Arm -Sky News
10/22/2020 | 09:57am EDT
–Royal Dutch Shell is competing with Sky and TalkTalk to acquire the U.K. Post Office’s broadband and telecoms customer base, Sky News reported on Thursday.
–The publicly-owned mail company is expecting a price of GBP100 million for the business, Sky News said.
–The Post Office telecoms business has roughly 500,000 customers, while Shell already has 130,000 U.K. broadband customers via its takeover of First Utility in 2018, according to Sky News.read more
Oct 20th, 2020
by John Donovan.
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Featured below are extracts from negative customer reviews about Shell Energy posted over the past 4 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 20 Oct 2020.
Shell Energy are an absolute disgrace. They just respond with robotic responses for a complaint and never the same person. Took a month for a reply and after two months still getting robotic responses to my complaint. Why cant they ring me or provide a contact number to actually speak to someone.read more
Oct 14th, 2020
by John Donovan.
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Featured below are extracts from negative customer reviews about Shell Energy posted over the past 4 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 14 Oct 2020.
Completely dysfunctional customer phone system, it doesn’t matter whether you dial in yourself and carefully follow the menus and enter all your details perfectly, you’ll end up in the wrong place and be transferred multiple times before giving up after 30 wasted minutes. One Customer Services Rep I spoke to sounded utterly defeated saying it’s been a difficult place to work the last few months. I’m attempting to cancel my switch to Shell Energy because of this, currently queue number 100 in the online chat, wish me luck…read more
Energy suppliers can claim to offer environmentally-friendly green tariffs by paying as little as 93p per customer per year to renewable power plants, it has emerged.
Companies which supply electricity to Britons can buy green energy certificates cheaply from wind farms and hydroelectric power stations.
They then have the right to call their tariffs ‘renewable’, even if the power they’re supplying might come from ‘dirty’ fuel such as wood pellets and other non-renewable sources.read more
Oct 10th, 2020
by John Donovan.
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Featured below are extracts from negative customer reviews about Shell Energy posted over the past 4 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 10 Oct 2020.
Oct 6th, 2020
by John Donovan.
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Featured below are extracts from negative customer reviews about Shell Energy posted over the past 4 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 6 Oct 2020.
After being with shellenergy for 2 years, everything seemed fine. Until I went to switch. All of a sudden I owed them £700, even though i provided readings every 3 months. Fair enough, they have obviously ignored my meter readings to get me into debt with them, so that when it comes to switching I can’t. Underhand tactics but I decided to set up a payment plan.read more
Oct 2nd, 2020
by John Donovan.
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Featured below are extracts from negative customer reviews about Shell Energy posted over the past 4 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 2 Oct 2020.
almost impossible to contact, no telephone number available to call, im sure my smart meter for electricity from another company is not working but havent a clue how to contact Shell !!!read more
This is not a Shell website, nor is it officially endorsed by or affiliated with Royal Dutch Shell. There are no subscription charges nor do we solicit or accept donations. It is a non-commercial entirely free to use website owned by John Donovan (above) drawing attention to the negative side of Shell. The Shell logo image with the white text used on the header on this website is in the public domain because its copyright has expired and its author is anonymous. It can be found on WIKIMEDIA COMMONS. Use this link for Shell’s main website. Use this link to access the article “Shell Energy Beware” which provides more background information about this website.
OVER 500 EXTERNAL PUBLICATIONS CITING OUR SHELL WEBSITES
See our link list of over 500 articles by the FT, Wall Street Journal, Reuters, Bloomberg, Forbes, Dow Jones Newswires, New York Times, CNBC etc, plus UK House of Commons Select Committee Hansard records, information on U.S. Securities & Exchange Commission websiteetc. all containing references to our Shell focussed websites, or our website founders Alfred and John Donovan. Includes TV documentary features in English and German, newspaper and magazine articles, radio interviews, newsletters etc. Plus academic papers, Stratfor intelligence reports and UK, U.S. and Australian state/parliamentary publications, also citing our Shell websites. Click on this link to see the entire list, all in date order with a link to an index of over 100 books also containing references to our websites and/or our activities.
John Donovan, the website owner A head-cut image of Alfred Donovan (now deceased) appears courtesy of The Wall Street Journal.
Shell Broadband customers are most stressed of UK ISPs – research
Shell Is Bidding for UK Post Office’s Broadband Arm -Sky News
Featured below are extracts from negative customer reviews about Shell Energy posted over the past 4 days on Trustpilot. Visit the 
A head-cut image of Alfred Donovan (now deceased) appears courtesy of The Wall Street Journal.
