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Posts on ‘September 18th, 2020’

Avoid Shell Energy at all costs

Featured below are extracts from negative customer reviews about Shell Energy posted over the past 4 days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 18 Sept 2020.


DO NOT TRUST THIS COMPANY! The door to door sales agents will lie to you in order for you to initiate a switch of energy and earn their own commission. A sales advisor told me that my balance would be transferred over to my new supplier during the switch, which is why they required a credit check to be run, while my ongoing energy supply would be cheaper. This was absolutely not the case, my old supplier have debited over £700 from my bank account this morning and Shell energy are unable to offer any help to resolve this at all, I asked to reverse the switch and they have advised this will cost a further £100. I am appalled at the level of misrepresentation and service supplied by the company and I urge anyone considering to switch to avoid them at all costs! I don’t rate British Gas’ service at all but you would be far better off! read more and its sister websites,,,,, and are all owned by John Donovan. There is also a Wikipedia article.
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