Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 1st Sept 2020.
Unethical, dishonest, greedy & dishonourable
Unethical (persuaded 85 year old to switch whilst shopping in Asda). Misleading (direct debit fell far short of usage & so accumulated a huge debt). Dishonest (agreed her repayment proposal & then additionally took an extra £100 by direct debit). Greedy (want to charge an exit fee). Dishonourable (blocked her move to another energy provider). Unreasonable length of time to get through to customer service. Agents pleasant & sympathetic but they have no authority.
Don’t trust! They lied to my face to get me to switch to them!
I switched to shell because they told me the standing charges were a lot less than I was initially paying and trusted I was being told the truth as it was face to face in my own gome. I never had anything to show me the rates and couldn’t access my online account for months and when I finally could I realised I was paying more than double! When I contacted them they told me as it was a face to face sign up there was nothing they could do as it was my word against their’s! So far in 8 months it cost me about £400 more than if I’d stayed with British gas so I would definitely not trust or recommend them ever!
Big Oil’s patchy deals record casts shadow over green makeover
EBOOK TITLE: “SIR HENRI DETERDING AND THE NAZI HISTORY OF ROYAL DUTCH SHELL” – AVAILABLE ON AMAZON
EBOOK TITLE: “JOHN DONOVAN, SHELL’S NIGHTMARE: MY EPIC FEUD WITH THE UNSCRUPULOUS OIL GIANT ROYAL DUTCH SHELL” – AVAILABLE ON AMAZON.
EBOOK TITLE: “TOXIC FACTS ABOUT SHELL REMOVED FROM WIKIPEDIA: HOW SHELL BECAME THE MOST HATED BRAND IN THE WORLD” – AVAILABLE ON AMAZON.
