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Posts on ‘August 17th, 2020’

Shell Energy still being savaged on Trustpilot reviews

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 17 August 2020.

Switched over to shell for all utilities and broadband

Its been the worst customer service ever
they do not respond to emails, they take hours to answer a call
they did not resolve the problem of my complaint of being over charged. Dont make the same mistake as me. go elsewhere

Left hand doesn’t know what…

So far the left hand doesn’t know what the right hand is doing.

I’m trying to switch via uSwitch and now over 26 days later I’m still attempting this. Shell energy are telling uswitch I don’t have a Economy 7 meter but an Economy 10 meter instead.

However when I ring up shell energy and speak to sales (Sean) they tell me I have an Economy 7 but they cannot offer me the tariff on uSwitch directly. read more and its sister websites,,,,, and are all owned by John Donovan. There is also a Wikipedia article.
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