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Posts on ‘July 19th, 2020’

Shell Energy Shambolic Customer Service

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 19 July 2020.


Terrible, unable to contact for months. Emailed, called. When things go wrong their customer service staff are so badly trained they don’t know what to do. One guy couldn’t do basic maths. Do not use. Gone down hill since the Shell acquisition.


Horrendous. After money which I have already paid. Said I’d had a refund but it was a mistake. WHO MADE THE MISTAKE. Certainly not me. I have paid. Any refund I received I thought was due to an overpayment. Left the company 16 months ago. Computer mistake. NO. The computer is only as good as the person who inputs the information. has that person been reprimanded? This is causing me a lot of stress which I can do without. It is bad enough having patients I have been caring for dying from Covid most weeks without this insensitive company causing me more stress. Is it worth go on with all the stress being caused to me? Now going to the energy ombudsman to sort out read more and its sister websites,,,,, and are all owned by John Donovan. There is also a Wikipedia article.
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