Shell Energy .website Rotating Header Image

Posts on ‘June 9th, 2020’

Shell Energy Appalling

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 09 June 2020.


In my experience quite the worst supplier I have ever dealt with. Eight days since I disputed their requirement to lift my bills, unnecessarily, by 25% and still nothing but an automated acknowledgement. Except one other to say that they have made it a ‘complaint’, which I know, again from past experience, means that my email has now gone to the back of another queue. Emailed the MD/CEO (whatever he calls himself) but that’s been ignored too.
I’m leaving and I suggest other do too before they have a bitter experience.
If you’re not a customer, don’t become one.
There are good reasons it has the low rankings it does.
Shell Energy’s reply (below) is, of course, in the usual corporate defensive mode. Just like the treatment I’ve had from Vodafone in the recent past, Becca says “I hope I can provide some assistance” and then provides none! What she does is seek to justify the company’s procedures. They don’t need explaining to me; I’m only too well aware of the procedures!
What I want, and what I suspect most other CUSTOMERS want, is for Shell to employ sufficient numbers so that I can get some human intervention in a timely fashion. Not be directed to their web site. There is not an app or a program designed that can answer all the questions a customer might have. For me, timely means next day at worst – not two weeks if you’re lucky. What kind of service is that? read more and its sister websites,,,,, and are all owned by John Donovan. There is also a Wikipedia article.
%d bloggers like this: