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Posts on ‘June 4th, 2020’

Shell Energy Useless, Avoid – warns Trustpilot Review

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 04 June 2020.

Terrible customer service

First they removed the night meter reading from our account so not able to log usage. Then it took 2 months to “sort” only to discover they had put us on different tarrif with same day/night charge. Now they don’t appear to understand what we are telling them and cannot sort it out.
USELESS, AVOID.

Poor customer service the times that i…

Poor customer service the times that i have tried to speak to them i have given up due to the long wait. Only stayed with them because of my laziness in looking for another provider, won’t do the same next year. read more

royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.

Shell Energy (formally First Utility) – the worst customer service ever??

Recent postings on the Facebook Group:

Shell Energy (formally First Utility) – the worst customer service ever??

Josh Walsh-granger New: 4 June 2020 Imagine not even being supplied by shell energy and they send you bills and debt collectors out and ring the police and say there concerned about my welfare and then they try offering me £40 Philip Bamford: 4 June 2020 Ive just left them and they’ve took another direct debit on the same day my supply started with the new supplier Mike Davis: 28 May at 16:14 Im not suprised to find a group on here that are in the same boat as me, that of having to deal with the absolute useless company that is Shell Energy, as First Utility they were fine, but since moving to Shell its become an absolute shambles. has anyone taken them to court yet ? as they keep telling me I still owe an amount of money despite me paying them £100 a month which I can prove. coupled with the herrasing emails and txts on a daily basis, the amount owed is still the same, i rang today to say my payments are not coming of the bill for the man to put the phone down on me, truely shambolic. SOURCE
royaldutchshellplc.com and its sister websites royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are all owned by John Donovan. There is also a Wikipedia article.
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