Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 27 June 2020.

Shell broadband ignore any calls or…

Shell broadband ignore any calls or emails. Our broadband is not working properly, waste of money.

The worst company I have come across

The worst company I have come across, the biggest mistake moving to Shell from EE broadband and phone. They are money grabbing, selfish company the worst nightmare is moving to them.

Stay away

THIS IS ONE COMPANY I REALLY HOPE GOES…

THIS IS ONE COMPANY I REALLY HOPE GOES UNDER THEIR CUSTOMER SERVICE IS TOTALLY USELESS THEY NEVER GET BACK TO YOU PLEASE AVOID THIS COMPANY LIKE COVID_19 .

Awful customer service and excessive…

Awful customer service and excessive pricing plans. Will leave as soon as I am able too read more

Bloomberg News: Laura Millan Lombrana and Rachel Morison: June 23, 2020

Electric Car Charging Stations Are Finally About to Take Off

(Bloomberg) — The electric vehicle sector has been stuck for years with a chicken-and-egg problem. Until there were extensive networks of public charging stations, a critical mass of people would never feel comfortable driving EVs–but until a critical mass of people were driving EVs, there was no sense in investing in extensive networks of public charging stations.

It may be the coronavirus pandemic that finally breaks the stalemate. BloombergNEF’s latest Long-Term Electric Vehicle Outlook predicts that EVs sales will experience a smaller dip than traditional auto sales as a result of the broader economic squeeze, and that they’ll bounce back more quickly once the market recovers. EVs and the infrastructure needed to charge them have also been a part of many of the stimulus packages announced by European and Asian governments. Just in the past few weeks, Germany included chargers in its €2.5 billion proposed economic package, and the European Union announced that it’s aiming to have 1 million public chargers by 2025, from fewer than 200,000 today. read more

Gas and electricity customers face the prospect of debt collectors chasing up unpaid bills after the energy industry regulator told suppliers they no longer had to offer unlimited coronavirus payment holidays.

Ofgem gave the go-ahead to restart debt collections weeks after calling on energy suppliers to offer help to customers facing financial pain due to the Covid-19 pandemic by delaying or reducing bills.

Bailiffs were also barred from chasing households struggling to pay council tax or parking fines, but these rules will remain in place for at least another two months. read more

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 22 June 2020.

Today we changed over to shell broard…

Today we changed over to shell broard band , still does not work dozens of emails from them , but no humans available ,on line only. Went through system got to number 1 in Q then cut off! Second attempt also failed, third attempt got a online chat, latest email ready to go !
O no! wrong password ! A disaster very very disappointed.

Shell are a firm with a long history of…

Shell are a firm with a long history of greed, corruption and exploitation. Part of the Deep State. read more

Shell and Total join UK floating offshore wind syndicate

By David McPhee: 22/06/2020

North Sea oil giants Shell and Total have joined a UK floating offshore wind consortium created to drive forward the technology.

The oil firms will work alongside offshore wind developers EDF Renewables, EDP Renewables, Equinor, ESB, Mainstream Renewable Power, ScottishPower Renewables and SSE Renewables as part of Offshore Renewable Energy (ORE) Catapult’s national Floating Offshore Wind Centre of Excellence (FOWCoE). read more

Alice Grundy: Reporter, Current±: 20 Feb 2020

Shell Energy is launching a new electric vehicle (EV) charging offer including an EV tariff and charger.

The offer includes a discounted home smart charger installed for £299, a saving of 14% compared to the retail price of £349.

The charger, provided by Shell-owned NewMotion, provides 7kW of power, charging a typical EV in five hours, Shell said. It will be powered by 100% renewable energy, with Shell Energy switching to 100% renewables last year as it re-branded from First Utility. read more

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 15 June 2020.

Absolutely shocking

Absolutely shocking, speed is less than 1 Mbps and can’t get any TV streaming. I went for Matin Lewis offer of £50 off 12 months contract and didn’t even get that!

Awful service

Awful service , had no contract with but still charged for switching supplier, they overcharged , when asked for the final bill, they passed my account to debt collectors ,paid off my bill but still no refund for the over charged amount.

Shell energy bad service staff has no…

Shell energy bad service staff has no idea what they’re talking about half of the time they also put my Direct Debit up without even Consulting me me so irst thing in the morning I will be leaving instantly. read more

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 09 June 2020.

Appalling

In my experience quite the worst supplier I have ever dealt with. Eight days since I disputed their requirement to lift my bills, unnecessarily, by 25% and still nothing but an automated acknowledgement. Except one other to say that they have made it a ‘complaint’, which I know, again from past experience, means that my email has now gone to the back of another queue. Emailed the MD/CEO (whatever he calls himself) but that’s been ignored too.
I’m leaving and I suggest other do too before they have a bitter experience.
If you’re not a customer, don’t become one.
There are good reasons it has the low rankings it does.
BEST AVOIDED.
Shell Energy’s reply (below) is, of course, in the usual corporate defensive mode. Just like the treatment I’ve had from Vodafone in the recent past, Becca says “I hope I can provide some assistance” and then provides none! What she does is seek to justify the company’s procedures. They don’t need explaining to me; I’m only too well aware of the procedures!
What I want, and what I suspect most other CUSTOMERS want, is for Shell to employ sufficient numbers so that I can get some human intervention in a timely fashion. Not be directed to their web site. There is not an app or a program designed that can answer all the questions a customer might have. For me, timely means next day at worst – not two weeks if you’re lucky. What kind of service is that? read more

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 04 June 2020.

Terrible customer service

First they removed the night meter reading from our account so not able to log usage. Then it took 2 months to “sort” only to discover they had put us on different tarrif with same day/night charge. Now they don’t appear to understand what we are telling them and cannot sort it out.
USELESS, AVOID.

Poor customer service the times that i…

Poor customer service the times that i have tried to speak to them i have given up due to the long wait. Only stayed with them because of my laziness in looking for another provider, won’t do the same next year. read more

Recent postings on the Facebook Group:

Shell Energy (formally First Utility) – the worst customer service ever??

Josh Walsh-granger New: 4 June 2020 Imagine not even being supplied by shell energy and they send you bills and debt collectors out and ring the police and say there concerned about my welfare and then they try offering me £40 Philip Bamford: 4 June 2020 Ive just left them and they’ve took another direct debit on the same day my supply started with the new supplier Mike Davis: 28 May at 16:14 Im not suprised to find a group on here that are in the same boat as me, that of having to deal with the absolute useless company that is Shell Energy, as First Utility they were fine, but since moving to Shell its become an absolute shambles. has anyone taken them to court yet ? as they keep telling me I still owe an amount of money despite me paying them £100 a month which I can prove. coupled with the herrasing emails and txts on a daily basis, the amount owed is still the same, i rang today to say my payments are not coming of the bill for the man to put the phone down on me, truely shambolic. SOURCE

Alice Grundy Junior reporter, 02 Jun / 2020 15:38

Shell Energy has launched two new tariffs, both of which, it says, are to be carbon neutral.

The ‘Go Further’ tariffs are to provide carbon neutral electricity and gas, relying on certified carbon credits from projects that protect or enhance forests around the world for their carbon offset status.

Each carbon credit, it said, represents the avoidance or removal of one tonne of CO2 and is to be subject to a third-party verification process. read more