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Appalling service from Shell Energy, as posted on Trustpilot review

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 20 May 2020.

3 months to close an account!

Closed my mum’s account as she has sold her house and moved into a residential care home.

Despite being almost £400 in credit they continue to take her monthly direct debit from her bank account and according to the website it will take 12 weeks (3 months!) for the refund.

Appalling service!

Never been with this company

Never been with this company, never even heard of them really.
Was with First Utility and they mucked me around for about 1 yr and charged me double what i should have paid, got it all sorted out and they had the cheek to ask me to continue with they.End of story..NO
Some 2 years later , i get call from Shell Energy saying i owe them £87 as they took over F Utility and got outstanding debt, rubbish, got harrassed, blocked there number, but phoned on others for the past 4 to 6 months.
Threatened them with a injunction as am 65 and stressing me to the max.
I owe nothing , especially to them as i have no contract or deallings with them and settled with F/U WHO NEVER CONTACTED ME IN THE 2 YRS PRIOR TO THIS.
Aggressive bullies, should be ashamed of you selves attacking vulnerable people for il gotten gains.

Even after leaving and going to Octopus…

Even after leaving and going to Octopus Energy and even after being told that they would waiver the early release fee of £100 and the remaining £63 balance they now are sending me final bill reminders of…… guessed it £163…..

Its almost laughable at this stage the levels of incompetence displayed by this company

Shocking company

Shocking company! Lowered my Mum’s payments as they said she was paying too much, my Mum questioned this numerous times and was told was she was paying was right – then hit her with a £800 payment with no explanation, assistance or help. They are now trying to charge her over £100 month was a 2 bedroom flat, disgusting!

Customer service none existent

Customer service none existent. They find it perfectly acceptable to take triple what I normally pay. I have switched companies. Absolutely disgusting and its sister websites,,,,, and are all owned by John Donovan. There is also a Wikipedia article.

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