Posts from ‘May, 2020’

Shell turns to NextEnergy Capital for US solar PPA

• By Liam Stoker
• May 28, 2020 3:45 PM BST

NextEnergy Capital (NEC) has entered into two separate ten-year power purchase agreements with Shell Energy North America for the power from two US-based solar farms.

The deal will see Shell Energy North America, the US and Canada-facing utility and energy solutions arm of the oil and gas major, procure around 62GWh of solar each year – equivalent to approximately 90% of the portfolio’s output – from two solar farms with a combined generation capacity of 45MW. read more

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 27 May 2020.

They don’t communicate

They don’t communicate, and they just charge what they want, tried leaving them so they put the bill up, rip offs dont go with shell energy worst company ever!

Rubbish customer service

Rubbish customer service. Just spent half hour waiting to speak to someone about confusing emails re tariff, then after two minutes I was cut off!!!

Horrendous company. AVOID!

I would give 0 stars if I could. Was with first utility which was fine then Shell bought it. It came up to my renewal date with only a marginal increase in cost so I renewed. A month or so later they said my bill was going up for £57 to £83! Why wasn’t it mentioned when I was at renewal stage that I was in arrears?! They tricked me into renewing and tried to increase my bill. Now I’m leaving I have to pay £60 to leave as well as my the other money owed. Outrageous. Will never ever ever ever return to them. read more

The speedy broadband deals found by MoneySavingExpert

• Levi Winchester, Senior Digital Consumer Reporter

• 20 May 2020, 17:25
• Updated: 20 May 2020, 17:37

BROADBAND users who want speedy internet can save £300 a year by switching to a cheaper deal.

If you’re not fussed about a super quick connection, then your yearly saving could be as much as £350.

This is according to a new table of the best top fast broadband deals by MoneySavingExpert (MSE).

A staggering nine million people are out of contract when it comes to their internet package, says MSE.

On top of this, the money-saving website claims rip-off internet bills with slow speeds can cost up to £45 a month – despite cheaper and quicker deals on the market. read more

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 20 May 2020.

3 months to close an account!

Closed my mum’s account as she has sold her house and moved into a residential care home.

Despite being almost £400 in credit they continue to take her monthly direct debit from her bank account and according to the website it will take 12 weeks (3 months!) for the refund.

Appalling service!

Never been with this company

Never been with this company, never even heard of them really.
Was with First Utility and they mucked me around for about 1 yr and charged me double what i should have paid, got it all sorted out and they had the cheek to ask me to continue with they.End of story..NO
Some 2 years later , i get call from Shell Energy saying i owe them £87 as they took over F Utility and got outstanding debt, rubbish, got harrassed, blocked there number, but phoned on others for the past 4 to 6 months.
Threatened them with a injunction as am 65 and stressing me to the max.
I owe nothing , especially to them as i have no contract or deallings with them and settled with F/U WHO NEVER CONTACTED ME IN THE 2 YRS PRIOR TO THIS.
Aggressive bullies, should be ashamed of you selves attacking vulnerable people for il gotten gains. read more

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 15 May 2020.

Employees will put you on hold…then they hang up. WORST CUSTOMER SERVICE YOU WILL EVER EXPERIENCE & YOUR PAYING FOR IT

Terrible customer service

Employees will put you on hold and never pick up again or pass you around the call centre

Employees refuse to tell their names and msy just hang up. If an employee thinks your asking information possibly to complain you will be hung up on

Employees lie about being able to provide hot bill

Wmployees will try and make you pay estimated bills and refuse to rectify with accurate meter readings read more

Featured below are extracts from negative customer reviews about Shell Energy posted during the last several days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 7 May 2020.

Avoid like the plague, they are taking advantage of people in lockdown

I was with the previous company before Shell took them over and had no problems with them, as soon as shell took over its been nothing but problems, for no reason my bill went from £ 75 to £92 and then 3 months later £102, i asked them to change my tariff to a cheaper one (£85) which all went through and i received confrontation. I checked the small print and there was 0 charge for changing tarriffs.
I got my bill today, not only has my bill stayed at £102 but theyve also charged me £100 for unknown “other charges and tarriff” upon looking at my bill the price p/kwh had DOUBLED in one month this has put me over £220 in arrears. And they do not want to help and say its what i owe so it must be paid even though they themselves dont know what the extra £100 charges are. It seems they are taking advantage of people being in lockdown and hiking there prices up
I have made a formal complaint to ofgem read more