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Energy supplier holding £100s of your money? Find out how to get it back

Money is tight for many people at the moment, plus those staying at home more may see bigger energy bills. So if you find that your energy company is holding onto large amounts of your cash, it’s time to get it back.

Anne Sanders, from Hertfordshire says: ‘Four or five years ago I joined First Utility and was put on very low monthly payments. I built up a debt, so my monthly direct debit was increased to pay it off. But it was never lowered again.

‘When doing a Which? survey, I went online and found out how much credit I was in with my provider (now called Shell Energy): £728.36!

‘Previously, I didn’t keep an eye on my direct debits: they just go out of my bank account. It was the fact I wasn’t told how much credit I had that annoyed me.

‘But getting a refund was easy. I used the live chat function on the website and they suggested I took a refund of £550 and kept the rest as credit for winter. I received the money within a week.’

Read more: – Which?

How to get a refund from your energy company

Many energy firms have an online form you can complete to request a refund, while others will refund automatically at certain times in the year. Check the table below to find your supplier’s policy.

Energy companies’ phone lines are likely to be busy at the moment as they deal with customer enquiries relating to coronavirus, including difficulty paying bills, cancelled smart meter appointments, and staff illness or self-isolation. So if you can request a refund online, it’s likely to be a smoother process.

Energy companies have agreed with government measures to support customers who are in payment difficulties owing to coronavirus. Find out more about help with bills from your energy supplier.

Read more:  (FULL EXTENSIVE ARTICLE) and its sister websites,,,,, and are all owned by John Donovan. There is also a Wikipedia article.

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