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Posts on ‘March 19th, 2020’

Recent “bad” reviews about Shell Energy on Trustpilot

Featured below are extracts from negative customer reviews about Shell Energy posted during the last few days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 19 March 2020.

Spent 20 minutes on the phone on hold

Spent 20 minutes on the phone on hold, once the hold music cut could just hear the advisor rustling on the other side of the phone and wouldn’t say anything despite by attempts to start a conversation.

Shocking company

Hopeless,smart meter not working since…

Hopeless,smart meter not working since installed over a year ago
No discount for having all utilities including phone and internet
No way of contact

Ordered broadband and was told I could…

Ordered broadband and was told I could move direct debit date once the account had been set up. The advisor said he didn’t know when I’d get my first bill or when first payment would be taken. Alarm bells started ringing straight away. read more

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