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Posts on ‘March 7th, 2020’

Trustpilot Review: Shell Energy have worst business practises

Featured below are extracts from negative customer reviews about Shell Energy posted during the last few days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 7 March 2020.

First utility/Shell energy have worst business practises

I don’t have an account with Shell Energy, I didn’t even have an account with first utility. But because I lived in a property that the previous tenant had a contract on and I called first utility to tell them that the person they are after is no longer in the property, Apparently that means I want the account? they opened an account in my name without my permission. When I moved into the property this relates to I was told it had no gas supplier so I opened an account with southern electric. I haven’t lived in this property in question since 2014/2015 and now Shell energy claim I still live in the property when though I’ve provided proof that I don’t and this is affecting my credit rating because you say I owe £3000+ and you won’t even reduce the amount to the time frame of when I was in the property! For me to get this sorted between you and southern electric! I’m so upset because this is ruining my chances of buying a house! read more

Shell Energy,…the most incompetent, bullying and disgusting organisation it has ever been my misfortune to deal with

Extracted from the Facebook Group “Shell Energy (formally First Utility) – the worst customer service ever??” 

The nightmare never ends 😡 copy of email to Shell Energy today:

Firstly I repeat and cannot overstate that your company is undoubtedly the most incompetent, bullying and disgusting organisation it has ever been my misfortune to deal with.

Following the Ombudsman’s decision on February 24th and your letter of the same date, I have been expecting a final itemised invoice within the ten days as promised.

However, today THREE letters have been received as follows:

1/ The first letter dated March 1st states that you have tried to contact me on several occasions, which is a deliberate lie. The letter then threatens collection and recovery action from yourselves. read more

71% of Yorkshire people are thinking of buying electric cars

YORKSHIRE and Humberside has reached a tipping point when it comes to electric cars, with the majority of consumers in the region (71%) now ‘considering’ purchasing one for their next vehicle.

The findings from Shell Energy come after the Government announced plans to bring forward the ban on the sale of new petrol, diesel and hybrid vehicles by five years from 2040 to 2035.

Of those surveyed in Yorkshire and Humberside who said they would consider an EV as their next car, 81% stated that a desire to ‘do their bit for the planet’ made an EV more appealing. read more

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