UPDATE 2-Shell pulls out of U.S. Lake Charles LNG project, Energy Transfer delays FID

* Energy Transfer delays FID from late 2020 to early 2021

* Shell relinquishes 50% stake amid spending cuts

* Decision comes after collapse in oil prices 

By Ron Bousso and Shradha Singh

March 30 (Reuters) – Royal Dutch Shell Plc pulled out of a major liquefied natural gas (LNG) export plant under development in Louisiana following the recent crash in oil and natural gas prices that has forced the company to make deep spending cuts.

Energy Transfer LP, which was developing the project with Shell, said it remains focused on the commercial development of Lake Charles and is working toward making an early 2021 final investment decision (FID) to build the plant. read more

Featured below are extracts from negative customer reviews about Shell Energy posted during the last few days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 26 March 2020.

Unbeleivably bad company

Unbeleivable company. UK sees worst crisis since ww2 with covd 19 and shell send bill demand when bill is two days late. Then customers services are as rude as possible. Will change provider. Disgusted. Every other company right now is relaxed about payment due to the crisis. Shell has 0 compassion.

Very Bad CustomerCare service- No value for customer

It’s very bad experience with shell Energy broadband service. Please don’t go for it. I’m sharing my experience,

Summary:
– I requested to disconnect my Shell broadband connection as I’m moving out house for work.
– Later, I cancelled move out plan as per my company instruction and informed broadband team to cancel my request (broadband cancellation request) before 3 days.
– Team didn’t read my mail and I was trying to reach customer care and failed due to long queue.
– Team disconnected my internet connection.
– Now, I’m facing lot of challenges from my company and spouse company as
we don’t have internet to connect from home for work.
– As per Shell broadband team, it will take 14 days to restore and it will be new connection and it will be new contract.
– I’m not happy the way, team is handling issue. Just sharing my experience as it may be useful for others. read more

We’re closely following government advice on COVID-19 (coronavirus) as the situation develops. We want to make sure we continue to give our customers all the support they need, while still protecting the wellbeing of both our staff and customers.

You can manage your account as normal by logging in or using our app. Where possible, please do this in the first instance.

If you’re in need of urgent support, you can call us on the relevant number below. It might take a little longer for us to answer, but we’ll make sure you speak to a member of our team. read more

Featured below are extracts from negative customer reviews about Shell Energy posted during the last few days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 19 March 2020.

Spent 20 minutes on the phone on hold

Spent 20 minutes on the phone on hold, once the hold music cut could just hear the advisor rustling on the other side of the phone and wouldn’t say anything despite by attempts to start a conversation.

Shocking company

Hopeless,smart meter not working since…

Hopeless,smart meter not working since installed over a year ago
No discount for having all utilities including phone and internet
No way of contact

Ordered broadband and was told I could…

Ordered broadband and was told I could move direct debit date once the account had been set up. The advisor said he didn’t know when I’d get my first bill or when first payment would be taken. Alarm bells started ringing straight away. read more

Dealing directly with an energy company might seem like a fail-safe way to get the best price from it – but it’s not necessarily the case. The cheapest deal for half of the biggest energy companies was not available directly from their own websites, according to our snapshot investigation.

We checked the websites of 12 of the biggest energy companies in December 2019 and compared the price of the cheapest deal quoted to us with the cheapest deal available elsewhere from the same company, according to available whole-of-market data. read more

Featured below are extracts from negative customer reviews about Shell Energy posted during the last few days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 13 March 2020.

Completely useless

Completely useless
Tried to change my broadband to them and they claimed Virgin would not release my number. Rang Virgin and they confirmed they had not asked. Helpline took ages , were of no help , couldn’t sort the issue , didn’t reply when they said they would and didn’t return a call when they said they would.

They need to stick to what they know i.e. selling petrol.

Bunch of clowns

Completely out of the blue I received a letter from Shell demanding immediate payment of £514.40. If I failed to act they would send the baliffs round. I’ve been a customer of OVO for the last 8 years and I’VE NEVER BEEN A CUSTOMER OF SHELL ENERGY. read more

LONDON: Shell Energy Europe Limited, the energy marketing and trading division of Royal Dutch Shell has agreed a multi-year supply deal for power from a battery storage project in southwest England, the company said on Monday.

The 100-megawatt (MW) power storage project is backed by China Huaneng Group and Chinese sovereign wealth fund CNIC, and is expected to be completed by the end of 2020.

The two 50-MW batteries will enable Shell Energy Europe and its subsidiary Limejump to use renewable power in the area, the firm said. read more

Featured below are extracts from negative customer reviews about Shell Energy posted during the last few days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 7 March 2020.

First utility/Shell energy have worst business practises

I don’t have an account with Shell Energy, I didn’t even have an account with first utility. But because I lived in a property that the previous tenant had a contract on and I called first utility to tell them that the person they are after is no longer in the property, Apparently that means I want the account? they opened an account in my name without my permission. When I moved into the property this relates to I was told it had no gas supplier so I opened an account with southern electric. I haven’t lived in this property in question since 2014/2015 and now Shell energy claim I still live in the property when though I’ve provided proof that I don’t and this is affecting my credit rating because you say I owe £3000+ and you won’t even reduce the amount to the time frame of when I was in the property! For me to get this sorted between you and southern electric! I’m so upset because this is ruining my chances of buying a house! read more

Extracted from the Facebook Group “Shell Energy (formally First Utility) – the worst customer service ever??” 

The nightmare never ends 😡 copy of email to Shell Energy today:

Firstly I repeat and cannot overstate that your company is undoubtedly the most incompetent, bullying and disgusting organisation it has ever been my misfortune to deal with.

Following the Ombudsman’s decision on February 24th and your letter of the same date, I have been expecting a final itemised invoice within the ten days as promised.

However, today THREE letters have been received as follows:

1/ The first letter dated March 1st states that you have tried to contact me on several occasions, which is a deliberate lie. The letter then threatens collection and recovery action from yourselves. read more

YORKSHIRE and Humberside has reached a tipping point when it comes to electric cars, with the majority of consumers in the region (71%) now ‘considering’ purchasing one for their next vehicle.

The findings from Shell Energy come after the Government announced plans to bring forward the ban on the sale of new petrol, diesel and hybrid vehicles by five years from 2040 to 2035.

Of those surveyed in Yorkshire and Humberside who said they would consider an EV as their next car, 81% stated that a desire to ‘do their bit for the planet’ made an EV more appealing. read more

Featured below are extracts from negative customer reviews about Shell Energy posted during the last few days on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 5 March 2020.

Bad customer service

Bad customer service, no answered phone calls, 1 hour wait, and no dedicated call centre. Rubbish Rubbish Rubbish

AVOID – ITS A TRAP – DON’T DISMISS A BAD REVIEW

Where do I even start. When you first get your tariff agreed by these sales reps, (who know how to pressure you) they will not tell you how variable it is. I was told I would pay £72 a month like I did at Scottish Power, and it was assumed I would pay around £864, (also written on when I was first sold this.) Of course I bought into this, and trusted this company, because for the previous 5 years, this is exactly what I paid with Scottish Power, (and left with credit!) Oh no, 5 months in with Shell, and I’ve already paid over £600!!!!! They claim they do tariff/ rate reviews, but this is only offered yearly. By that time, how much more would I have paid out?? Absolute disgrace of a company. read more

Featured below are extracts from negative customer reviews about Shell Energy posted during the last 36 hours on Trustpilot.  Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 1 March 2020.

Terrible Customer Service

My problem is still unresolved takes an hour to get through , someone supposed to be looking into how my 5 yr contract was sold that was nearly 4 wks ago, nobody can give me a final settlement to allow me to leave , promised a call back last week and an e mail , neither have happened, I’m going to report to trading standards as they have me on a high tariff whilst waiting for them to respond which they never do. Terrible customer service.

Got an email off shell broadband saying… read more