Featured below are extracts from negative customer reviews about Shell Energy posted during the last 24 hours on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article posted on 27 February 2020.
BEEN VERY DIFFICULT TO SPEAK TO SOME…
BEEN VERY DIFFICULT TO SPEAK TO SOME ONE AT THE COMPANY
TRIED FOR 4 WEEKS EVERY DAY JUST TO GO ROUND IN A CIRCLE
TRIED A NEW APPROACH RANG AT 5PM AND YES GOT THROUGH TO A HUMAN CALLED RACHAEL RICHARDS
WELL WANT A BREATH OF FRESH AIR
1. POLITE LADY
2. LISTENED TO MY PROBLEM
3. SORTED IT ALL OUT
4. Thought i was going to have to go back to drinking after 5 months alchol free
But know back to good old customer service friendly chatty and helpfull plus resolved
cant thank her enough Gary
free