By John Donovan
On 16 December 2019, we published extracts from emails that a distressed terrorised pensioner “John” sent to Shell Energy. The self-explanatory extracts are republished below.
Printed in red italics is the latest update from John following a decision just reached by the Energy Ombudsman.
Other equally pissed off customers of Shell Energy – there are hoards of them– may be interested in his insight gained from actually filing an official complaint with the supposedly independent regulator.