Featured below are extracts from negative customer reviews about Shell Energy posted during the last few days on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring themes in the negative reviews, including difficulty in communicating with the company. This article was posted on 18 February 2020.
If you’re looking for an energy company…
If you’re looking for an energy company with good service and competitive prices don’t go to Shell hi prices and terrible customer services
I needed to speak to Customer Support…
I needed to speak to Customer Support about my account, I have been trying to call them for three days without success.
On my latest call, I’ve been on hold for just over 50 minutes, this is totally unacceptable as it is on the other three calls I’ve made to them today, on each occasion the phone goes dead after being on hold for a long time.