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A spectacularly negative customer review about Shell Energy

Featured below is one spectacularly negative customer review about Shell Energy posted today, 7 February 2020 on Trust Pilot.

One particular description of staff at Shell Energy has been redacted here. It was still displayed on Trustpilot at the time of publication here.

JUST HAD A BILL FROM THESE SCUM ASKING…

JUST HAD A BILL FROM THESE SCUM ASKING FOR £196.00 GOING BACK TO JULY 2019, WHEN I JOINED FIRST UTILITY IN NOVEMBER 2017 NO CHARGES FOR KWH GAS AND ELECTRICITY WERE GIVEN, NO CHARGE FOR DAILY SUPPLY OF GAS AND ELECTRICITY AND NO CONVERSION FORMULA FOR CHANGING CUBIC METRES (GAS) INTO KWH, SUPPOSEDLY I WAS ON A FIXED TARIFF HAVING SUPPLIED 52 WEEKS WORTH OF METER READINGS PRIOR TO THE AGREEMENT BEING PUT IN PLACE, BY JANUARY 2018 THESE FILTHY PARASITES WERE ASKING FOR MORE MONEY, I WAS SUPPOSEDLY USING MORE GAS AND ELECTRICITY, HOW DID THEY WORK THAT OUT IN TWO WINTER MONTHS WHEN I SUPPLIED THEM WITH THE PREVIOUS 12 MONTHS OR 365 DAYS WORTH OF ACTUAL CONSUMPTION FIGURES.
THESE WASTERS ARE A BUNCH OF CON ARTISTS WHO MAKE YOUR AVERAGE LOAN SHARK SEEM ETHICAL, WHEN I WENT TO THE OMBUDSMAN (FIRST TIME) I WAS TOLD ON THE BASIS OF WHAT THEY CHARGED FOR THEIR ENERGY SUPPLY I OWED THEM WHAT THEY WERE ASKING FOR, THE CITIZENS ADVICE SPOKE TO ONE OF THE REDACTED WHO JOKINGLY REFER TO THEMSELVES AS CUSTOMER SERVICE AND VERIFIED THE FIGURES BUT THEY ALSO SAID THAT IN ORDER TO PAY FOR THE CHARGES A DIRECT DEBIT OF BETWEEN £112.00 TO £120.00 WAS NEEDED, FU WHO WERE SUPPLIED BY ENERGY BY SHELL AND WHO WERE IN THE PROCESS OF BEING TAKEN OVER BY SHELL PUT A DD IN PLACE FOR £76. 00 WHICH DELIBERATELY SET OUT TO PUT ME IN DEBT AND TIE ME INTO THEIR “FIXED TARIFF” UNTIL SEPTEMBER 2020 HAD I NOT GOT OUT EARLIER.
THE (REDACTED) AT FU SOON TO BECOME SHELL EARNED THEIR BANANAS BY TELLING ME THEY HAD NEVER RECEIVED ANY FIGURES FOR GAS AND ELECTRICITY AND WOULD HAVE CHARGED ME MORE IF THEY HAD, THEY PUT A FIXED TARIFF IN PLACE WHICH WAS UNDER VALUED AND WOULD RESULT IN MORE MONEY BEING DEMANDED SO HOW WAS I EVER ON ANY KIND OF FIXED TARIFF, THESE GARBAGE MERCHANTS STILL WANTED THEIR £30.00 GAS AND ELECTRICITY EXIT FEES HOWEVER FOLLOWED BY THE USUAL THREATS.
TELL ME YOU FILTHY PACK OF MAGGOTS HOW IS THAT A BUNCH OF LYING CONNIVING THREE FACED BLOODSUCKING PARASITES SUCH AS SHELL ENERGY ARE SO GOOD AT QUOTING LEGAL REDRESS AGAINST CUSTOMERS WHILE GOING OUT OF YOUR WAY TO MIS-SELL, LIE, CHEAT AND STEAL AT EVERY OPPORTUNITY.
I HAVE TAKEN THEIR FIGURES FOR KWH AND DAILY STANDING CHARGES AND THEIR CONVERSION FACTOR AND GONE BACK TO NOVEMBER 2017 THROUGH TO JULY 2019, USING THE RECORDED METER READINGS FOR THIS SAME PERIOD I HAVE CALCULATED THAT THEY OWE ME £350.00 FROM OVER PAYMENT AND MY LOCAL CAB HAVE CONFIRMED THE ACCURACY OF THESE FIGURES, THIS £196.00 WAS OKAYED BY MY SECOND COMPLAINT TO THE OMBUDSMAN WHO SHOULD PERHAPS BE REMINDED OF THE ADAGE, LIES, DAMNED LIES AND STATISTICS, NOW YOU CAN ADD IN SHELL ENERGY ACCOUNTING AS THE FOURTH EXAMPLE OF LIES BEING PASSED OFF AS TRUTH.
HAVE WRITTEN TO OFGEM WHO WERE NO USE WHATSOEVER AS IS THE CASE WITH MOST QUANGOS AND HAVE WRITTEN TO MY MP FOR THE SECOND TIME, WHERE SHELL ENERGY ARE CONCERNED THEY SHOULD BE LOOKED ON IN THE SAME WAY AS THE CORONA VIRUS, THE CONTAGION STARTS WITH A FEW CASES AND THEN SPREADS, SHELL ENERGY ARE THE MOST EVIL BUNCH OF FAECES THAT HAS EVER PASSED ITSELF OFF AS AN ENERGY SUPPLIER.
SPREAD THE WORD VIA SOCIAL MEDIA, PUT YOUR COMPLAINTS ONTO THE WEBSITE, COMPLAIN TO THE OMBUDSMAN, OFGEM, YOUR MP OLD UNCLE TOM COBLEY AND ALL UNTIL THESE WORTHLESS VERMIN ARE FORCED OUT OF BUSINESS, THE MORE BAD PUBLICITY THEY GET EVEN THESE USELESS QUANGOS WILL BE FORCED INTO TAKING ACTION IF ONLY TO STOP THE TIDE OF COMPLAINTS THEY ARE BEING SWAMPED WITH, IF YOU READ GOOD 5 STAR REVIEWS OF THIS COMPANY THEN MY GUESS WOULD BE THEY ORIGINATED VIA SHELL ENERGY CUSTOMER SERVICES, ESPECIALLY THE ONES ABOUT QUICK RESPONSE AND PROBLEMS BEING HANDLED, THIS EXPLAINS WHY IT TAKES 40 TO 60 MINUTES ON AVERAGE TO GET THROUGH, THEY ARE BUSY PUTTING THEIR FANTASY ISLAND REVIEWS ONTO THE WEBSITE, BEWARE AND AVOID THESE SCUM!!!!!!!!!!

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