Featured below is one spectacularly negative customer review about Shell Energy posted today, 7 February 2020 on Trust Pilot.
One particular general description of staff at Shell Energy has been redacted here. It was still displayed on Trustpilot at the time of publication here.
JUST HAD A BILL FROM THESE SCUM ASKING…
JUST HAD A BILL FROM THESE SCUM ASKING FOR £196.00 GOING BACK TO JULY 2019, WHEN I JOINED FIRST UTILITY IN NOVEMBER 2017 NO CHARGES FOR KWH GAS AND ELECTRICITY WERE GIVEN, NO CHARGE FOR DAILY SUPPLY OF GAS AND ELECTRICITY AND NO CONVERSION FORMULA FOR CHANGING CUBIC METRES (GAS) INTO KWH, SUPPOSEDLY I WAS ON A FIXED TARIFF HAVING SUPPLIED 52 WEEKS WORTH OF METER READINGS PRIOR TO THE AGREEMENT BEING PUT IN PLACE, BY JANUARY 2018 THESE FILTHY PARASITES WERE ASKING FOR MORE MONEY, I WAS SUPPOSEDLY USING MORE GAS AND ELECTRICITY, HOW DID THEY WORK THAT OUT IN TWO WINTER MONTHS WHEN I SUPPLIED THEM WITH THE PREVIOUS 12 MONTHS OR 365 DAYS WORTH OF ACTUAL CONSUMPTION FIGURES.