Featured below are extracts from negative customer reviews about Shell Energy posted during the last day or so on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring theme in negative reviews; the difficulty in communicating with the company. Some typos and punctuation amended for ease of reading. Posted 29 Jan 2020.
Terrible customer service stay away from this company
Currently been on hold for nearly an hour !!! Tied into a 5 yr contract with extortionate prices, they want £100 from me to leave !!! Worst company I have dealt with in a long time.