The featured extracts are from negative customer reviews about Shell Energy posted during the last day or so on Trustpilot. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative (and Shell Energy responses). Watch out for any fake reviews. Note the reoccurring theme in negative reviews; the difficulty in communicating with the company. Some typos and punctuation amended for ease of reading. Posted 28 Jan 2020.
Can’t get an email response
Can’t get an email response. The automated chat was useless. Calling a waste of time as still could not speak to an agent. Was then directed to live chat only to find I was number 25 in the queue. What waste of an hour.