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Shell Energy is a really crappy company

The featured brief extracts are from Trustpilot reviews about Shell Energy posted in recent days. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative. Watch out for any fake reviews. Note the reoccurring theme in negative reviews; the difficulty in communicating with the company. 

11 Jan 2020

Utterly useless.

I moved into a property supplied by them a month ago and repeatedly have tried to get in contact to register my details with them. Their website is usless, web chat is useless and then I spent 30 minutes on hold waiting for someone who then hung up on me?

11 Jan 2020


Omg… I have had problems with shell energy for months regarding outstanding bills and have just read on my news feed that the company is in trouble as other customers are having the same experience as am I, this is crazy and so stressful.

A message to shell energy :

DO NOT REPLY TO THIS AS I AM PHYSCALLY WELL INTRULY DRAINED!!!! The worst customer service imaginable.

Ps,, if I end up in prison because I’m not paying back debt that I’m not due, I’m not worried, as long as I’m not throwing away money that I do not have to scamming awful, horrendous companies like this that don’t care at all.

10 Jan

When it was first Utility we didn’t

When it was first Utility we didn’t have a problem at all, since shell took over it’s been a shambles!

I have telephoned them several times and they either hang up or don’t answer. Appalling customer service. Avoid at all costs.

10 Jan

Avoid at all costs

Avoid at all costs, switched to Shell in November…
Took me five days to get to speak to someone I was told I wasn’t a shell customer and the denied taking a payment from my bank. I cancelled the switch over completely…
Not 1 member of staff has a clue what they are doing and they simply cannot resolve any problems or answer a simple question. I will be looking for a new supplier and cancelling immediately…
10 Jan
This website and sisters,,,, and, are owned by John Donovan. There is also a Wikipedia segment.

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