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Shell Energy are con artists and cowboys?

The featured brief extracts were taken from between 6 & 8 Jan 2020. Visit the Shell Energy page on Trustpilot to view all reviews in their entirety, positive and negative. Watch out for any fake reviews. Note the reoccurring theme in negative reviews; the difficulty in speaking to the company by phone. 

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Very poor And a bad company to switch to… shell are con artists and cowboys

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Shame I have to give a minimum of one star! Moved into a house that is supplied by these jokers. Spent 40 minutes waiting for chat to be told that I cannot register via chat. Spent most of the afternoon trying to get through on the phone as they are always busy.

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Awful customer service

Impossible to talk to anybody.

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Cannot get through on the phone or chat online, where are all the staff? Theyve messed up my bills and have taken money out of my account when I had already paid them, now I have an unauthorised overdraft. Sick of it so I’m leaving

Almost impossible to get through to Shell.

To date they have failed to honour introductory offer.

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Foolishly, I switched to Shell Energy…

Trying to contact them is also a very time consuming and frustrating experience: 20 minutes to obtain a reply on my first call; over 40 minutes in a second call on which I gave up. Email is little better. It took days for SE to respond to my email/complaint and their response that did not address all my questions.

Appalling service.

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Worst move

Continual harassment to have a smart meter fitted, they phoned everyday, if I’d known what their smart meter contractors were like I wouldn’t have bothered.

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Never been with such a garbage company as Shell.Since last March our bills have been always estimated as they have an ongoing problem with their software.We will most certainly be ditching this low rate company when our contract ends.Take my advice and steer clear of these clowns.

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THESE CROOKS STILL OWE ME £350.00 FOR THE OVER CHARGE OF GAS AND ELECTRICITY GOING BACK TO WHEN i FIRST JOINED FIRST UTILITY IN NOVEMBER 2017 UNTIL MY LEAVING SHELL ENERGY IN JULY 2019.

AVOID THIS GARBAGE COMPLETELY, REPORT THEM TO OFGEM IF THEY HAVE ALREADY CONNED YOU.

This company is appalling, the customer service is dreadful, they are trying to push it to a online service only where you can never get tonspeak to a real person, I will be leaving soon,

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Worst company in the world

Live chat on website is permanently down with just a message saying due to high volumes they unable to chat with you. I don’t think that the high volume of users are customers contacting them to praise them for their service. Think long and hard about this before you make the biggest mistake of your life and sign up to them. If you do decide to go with them then you will start to regret it from day one.

I am counting down the days until the end of February when I can finally get free from the hell that I have been through whilst being a customer of yours.

You are, and I say it again, the worst company by a country mile that I’ve ever had the misfortune to do business with.

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After about 3 hours on the phone waiting for someone to answer they finally realised the problem and agreed to rectify it and reimburse me…

After the move they lost all my previous billing details, so I was threatened with bailiffs…

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