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Posts from ‘June, 2019’

Shell Energy to refund £390,000 to thousands of customers for overcharging on bills

SHELL Energy has been forced to pay £390,000 in refunds and compensation to thousands of households for overcharging on bills after the price cap kicked in.

The supplier, which rebranded from First Utility in March, overcharged roughly 12,000 customer accounts a collective total of £100,734 between January and March this year, regulator Ofgem found.

The price cap was introduced in January, and was aimed at saving 11million households on poor-value tariffs about a billion pounds a year. read more

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