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Never use Shell Energy for your phone line or broadband!

18 Sept 2022

The content below is extracted from current verifiable customer reviews of Shell Energy published on Trustpilot.

Do NOT use this organisation for your telephone service!

Never use this organisation for your phone line or broadband! Their customer service is disgusting and they have failed to re-connect my vulnerable sisters phone line, which means she has no form of outside communication and her well-being is currently compromised because Shell Energy will not help me to help her. I have spent hours calling people who will not help me at all… they seem to want to annoy me and have no desire to help my sister. Never use this organisation because they don’t care about their customers… only about making money!! read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Broadband service is dreadful, you cannot contact anyone to complain

12 Sept 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Broadband service is dreadful

Broadband service is dreadful, you cannot contact anyone to complain, on hold for 30 minutes today without speaking to anyone. Now they have closed for the weekend. I have sent emails but not received replies. They have lost my payments. Avoid, they are not fit for purpose.

Date of experience: 09 September 2022

Terrible.

Terrible.
They cut off my 87 year old moms phone. This isn’t just a phone for people of that age its and essential lifeline.
After spending an hour on hold I eventually got through to the customer service department. They said a bill hadn’t been sent because of billing issues. That’s why it wasn’t paid.
So, I settled the bill over the phone.
The following day the service was resumed and a demand for the money paid over the phone was sent to her house.
How incompetent are these people.
I spent another hour on hold. No reply to the call at all this time.
No response to my emailed complaint.
Obviously I now have to find another provider.
But a lot of stress for my mother.
DO NOT DEAL WITH THESE PEOPLE.
They are the worst of the worst. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Energy Broadband Service is Dreadful

“Out of 10, would I recommend Shell Energy to any friends, family or acquaintances? The answer has to be an emphatic ZERO out of 10.”

“PLEASE STEER CLEAR OF THIS COMPANY, its hard enough as it is these days with the energy hike, families don’t need parasites like Shell Energy adding to their problems”

 10 Sept 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Broadband service is dreadful

Broadband service is dreadful, you cannot contact anyone to complain, on hold for 30 minutes today without speaking to anyone. Now they have closed for the weekend. I have sent emails but not received replies. They have lost my payments. Avoid, they are not fit for purpose. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Energy Broadband left me a week without internet

8 Sept 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

SHELL BROADBAND, GET YOUR ACT TOGETHER

SHELL BROADBAND, GET YOUR ACT TOGETHER. YOUR CUSTOMER SERVICE IS APPALLING. THE WORST WE’VE EVER ENCOUNTERED !!!!!

HOW MANY SHELL BROADBAND EMPLOYEES DOES IT TAKE TO CHANGE A LIGHT BULB. ANSWER: AT LEAST SIX, ALL WORKING IN DIFFERENT COUNTRIES AND NONE OF THEM COMMUNICATING WITH EACH OTHER AND ENDLESSLY PASSING YOUR TELEPHONE CALL FROM PERSON TO PERSON UNTIL THE LINE GOES DEAD
OH, AND BY THE WAY, YOU’LL NEVER GET THE LIGHT BULB FITTED BECAUSE THEY’LL KEEP ON MESSING UP THE ORDER!! read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell is possibly the worst broadband supplier in the world

“We are experiencing high call volumes” blah blah blah. Why not employ some more people if you are always so busy????? I was 149 in the queue. That is ridiculous!!!!

5 Sept  2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

Say no to Shell broadband

1, Waiting over a hour to talk to a customer service advisor.
2. Overcharged for a package of £47/month (from 153mbps to 304mbps; advertising with 290mbps average speed). However, the actual average download speed just 75mbps. And never fix the low speed problem. The internet will be suspended for 5 minutes between 2am to 3am.
3. Cancellation team is the worst customer service provider team in the world. Threatens me with £290 early termination fee. Bad and rude attitude. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Energy website down, leaving customers unable to pay or check their bills

Shell Energy website down, leaving customers unable to pay or check their bills

Shell Energy’s website is down, leaving people unable to pay or check their bills.

Visitors to the firm’s website were not even shown an error page or other notification, but found themselves unable to access anything at all.

Shell Energy is owned and operated by parent company Shell and offers gas and electricity to homes in the UK. It also offers broadband services.

On Twitter, the company said it was aware of the problem and was “working hard to resolve” the issue. In another post it said it would be “back up and running shortly”. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Broadband WiFi keeps dropping Internet connection

31 August 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

WiFi keeps dropping Internet connection…

WiFi keeps dropping Internet connection but broadband still connected. Not easy to speak to a person, 45 mins+ phone wait, get through to someone who does not have much idea what to do and then get cut off and they don’t ring you back. How can this possibly be called customer service? Argue that they are using a contract duration to avoid sorting out the problem and they have no answer. Dreadful. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Europe gas shortages to last several winters, Shell boss warns

Sunday Telegraph

Europe gas shortages to last several winters, Shell boss warns

Ben van Beurden says energy rationing will be needed for a number of years

By Rachel Millard: 29 August 2022 • 12:54 pm

Europe’s energy crisis will last for several winters, the boss of Shell has said, as he warned it is “fantasy” to think shortages caused by Russia cutting supplies can be resolved quickly.

Ben van Beurden told a conference in Norway that power rationing will be needed for a number of years as electricity prices hit fresh record highs. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Europe’s gas crisis could last several winters, Shell CEO says

REUTERS

Europe’s gas crisis could last several winters, Shell CEO says

Aug 29, 2022

STAVANGER — Europe could face several winters of gas shortage as a result of the cuts to Russian supplies, Shell Chief Executive Ben van Beurden told a news conference in Norway on Monday.

“It may well be that we will have a number of winters where we have to somehow find solutions,” van Beurden said. (Reporting by Terje Solsvik, editing by Gwladys Fouche) SOURCE
shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

REVEALED: UK ‘fat cat’ power bosses pocketed £30million last year

MailOnline

REVEALED: UK ‘fat cat’ power bosses pocketed £30million last year as struggling households are warned energy price cap could hit £7,700 in April

  • Bosses of Shell, BP and National Grid are among the top earners of seven energy and utility firms in the FTSE 100 index of leading companies on the stock market

  • The five energy and power companies make up £23million of the total

  • Ben van Beurden, the chief executive of Shell, made £6.2m in pay and bonuses 

  • Nadhim Zahawi warned that earners on £45k may need help with energy bills

The bosses of Britain’s biggest energy and utility companies pocketed an eye-watering £30million in pay between them last year as hard-pressed families nationwide face an unprecedented cost-of-living crisis.

The bosses of Shell, BP and National Grid are among the top earners of seven energy and utility firms in the FTSE 100 index of leading companies on the stock market. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Britain’s 10 highest paid fat cats pocketed more than £100m last year

Mirror.co.uk

EXCLUSIVE: Meet Britain’s 10 highest paid fat cats who pocketed more than £100m last year

Mirror.co.uk

EXCLUSIVE: Meet Britain’s 10 highest paid fat cats who pocketed more than £100m last year

That means they are now getting 109 times more in their wage slips than the typical British worker – up from 79 times in the previous year

By Nigel Nelson Political Editor, 27 Aug 2022
Britain’s ten highest paid fat cats pocketed more than £100million between them last year, a 39% increase on 2020.
And that means they are now getting 109 times more in their wage slips than the typical British worker – up from 79 times in the previous year. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

LEAVE ME ALONE SHELL!! STOP BULLYING ME AND SENDING ME EMAILS ASKING FOR MONEY WHEN THE PRODUCT YOU SELL DOESN’T WORK AND YOU WONT DO ANYTHING TO FIX IT!!!

LEAVE ME ALONE SHELL!! STOP BULLYING ME AND SENDING ME EMAILS ASKING FOR MONEY WHEN THE PRODUCT YOU SELL DOESN’T WORK AND YOU WONT DO ANYTHING TO FIX IT!!!

28 August 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

DO NOT USE SHELL

DO NOT USE SHELL. We have had the worst internet connection for months now and have even had to upgrade our phone contracts just to get online. We have contacted shell several times, who have done absolutely nothing to resolve the issue. They are now trying to charge us 273 as an early termination charge which I refuse to pay as I will not pay for a product that DOES NOT WORK!! LEAVE ME ALONE SHELL!! STOP BULLYING ME AND SENDING ME EMAILS ASKING FOR MONEY WHEN THE PRODUCT YOU SELL DOESN’T WORK AND YOU WONT DO ANYTHING TO FIX IT!!! read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

UK’s Ofgem says Shell to refund overcharged customers

REUTERS

UK’s Ofgem says Shell to refund overcharged customers

Aug 25 (Reuters) – Shell Plc’s (SHEL.L) UK retail energy business has to pay 536,970 pounds ($635,181) for overcharging some customers on its default tariffs which are subject to a price cap, Britain’s energy market regulator Ofgem said on Thursday.

The payment by Shell Energy includes a refund of 106,000 pounds to the affected prepayment customer accounts as well as 400,000 pounds to Ofgem’s voluntary consumer redress fund which directs money to charities, trusts and consumers as a result of licence condition breaches. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Energy to hand refund to tens of thousands of Britons for overcharging on tariffs

Express: Shell Energy to hand refund to tens of thousands of Britons for overcharging on tariffs

SHELL’S consumer energy business caused “additional and unnecessary stress” by overcharging more than 11,000 customers in Britain for their pre-paid tariffs, regulator Ofgem has said.

By ALEKS PHILLIPS

Shell Energy Retail will offer refunds to those affected for the overpayment, along with goodwill cash and a redress fund for consumers held by the energy watchdog. Some customers were accidentally overcharged on their tariffs for periods of time from January 2019.

Ofgem said customers would receive an average refund of around £9.40. It comes as rising wholesale gas prices – which Shell Energy’s parent company has made healthy profits from – are expected to push household energy bills as high as £4,200 a year this winter. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Thousands of Shell Energy customers to be refunded share of £106,000 after being overcharged – are you due back cash?

THE Sun: Thousands of Shell Energy customers to be refunded share of £106,000 after being overcharged – are you due back cash?

SHELL energy is to pay prepayment meter customers £106,000 after the firm overcharged thousands of customers.

The energy supplier is to pay 11,275 prepayment customer accounts it has overcharged on its default tariffs.

Refunds will be issued automatically to affected customers.

Those on prepayment meters will see the cash added as a credit on their meter.

The average amount being refunded to affected customers is £9.40. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Watchdog orders Shell Energy to automatically refund thousands of customers after overcharging them

This is MONEY

Watchdog orders Shell Energy to automatically refund thousands of customers after overcharging them

  • Shell Energy admitted thousands of prepayment customers were overcharged
  • Affected customers only set to receive about £9.40, Ofgem said
  • The refunds will be paid automatically back to affected customers 

Shell Energy Retail is to refund and compensate 11,275 UK prepayment customer accounts after they were overcharged.

The energy giant will refund £106,000 and also hand out £30,970 in goodwill payments to affected households, with the average amount being refunded to affected customers is £9.40. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

ofgem: Shell Energy Retail Limited to pay £537,000 for price cap overcharging

ofgem: Shell Energy Retail Limited to pay £537,000 for price cap overcharging

25 August 2022

Shell Energy Retail Limited is to refund and compensate 11,275 prepayment customer accounts it has overcharged on its default tariffs. The total amount of customer detriment to be refunded is £106,000. Refunds will be issued automatically to affected customers.

In addition, the supplier will pay £400,000 to Ofgem’s voluntary consumer redress fund and £30,970 in goodwill payments to affected customers, equating to a total payment of £536,970. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

I am a Shell broadband customer. The customer service is appalling and everyone I have spoken to has been disinterested and unsupportive

I am a shell broadband customer. The customer service is appalling and everyone I have spoken to has been disinterested and unsupportive. Definitely wouldn’t recommend them.: “Terrible company. A real joke…”

25  August 2022

The content below is sourced from current verifiable customer reviews of Shell Energy published on Trustpilot.

I am a shell broadband customer

I am a shell broadband customer. It is a cheaper provider and you get what you pay for. The customer service is appalling and everyone I have spoken to has been disinterested and unsupportive. Definitely wouldn’t recommend them. No app either and it just redirects to the browser which is ridiculous in this day and age. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Very low internet speeds and terrible customer service provided by Shell Energy Broadband

My basic problem with Shell is that every time I call, I’m on the line for 40 – 50 minutes, most of it ‘on hold’: “Actually speaking to a human is near impossible unless you have a spare 2hrs to spend trying to get through.”

Energy Broadband Reviews recently posted on broadband.co.uk

Reviewer Nigel Miller: Location Macclesfield: Date 2022-08-09

Comments

Called to renew /upgrade contract. After agreeing I recieved two emails first with confirmation of 18 month instead of 12 month. Second email telling I am coming to the end of my contract soon and info on continuing price and an offer higher then just agreed. Customer service person spoke garbled english and had no clue after 23 minutes about my new contract. Then cut me off. Absoultely useless CS. read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.

Shell Broadband – Cheap, but very very nasty!

21 August 2022

The content below is sourced from a current verifiable customer review of Shell Energy published on Trustpilot.

Broadband – Cheap, but very very nasty! Cut my service off in error and will not communicate or advise any updates on restoration, a number of emails to customer service and members of the Executive team (Ed Kamm, Alexander Constatine, Tony Keeling, Andy Davies) have been ignored!

now 7 days and counting without a Broadband service and no idea when it will be restored… Take my advice – DO NOT USE read more

shellplc.website and its sister non-profit websites royaldutchshellplc.com, royaldutchshellgroup.com, shellenergy.website, shellnazihistory.com, royaldutchshell.website, johndonovan.website, shellnews.net and shell2004.com are owned by John Donovan. There is also a Wikipedia feature.
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